Tafrico Solutions (Pvt) Ltd – Buyer & Seller Protection Policy

Effective Date: 22 September 2025

Website: www.tafrico.com

This Buyer & Seller Protection Policy (“Policy”) applies to all transactions conducted on Tafrico.com and through the Tafrico POS system. It is designed to safeguard both buyers and sellers while promoting fair, transparent, and secure trade on the Tafrico marketplace.

1. Buyer Protection

1.1 Safe Transactions

• Buyers transact directly with sellers. Tafrico does not collect or hold buyer payments.
• Buyers are encouraged to complete all communications and confirmations via the Tafrico platform to ensure dispute protection.

1.2 Product Delivery & Quality

• Sellers must provide accurate descriptions, pricing, and delivery timelines.
• Buyers are entitled to receive goods or services as described in the listing.

1.3 Dispute Reporting

• Buyers must report disputes (e.g., undelivered, defective, or misrepresented goods) within 7 days of receiving the product or service.
• Complaints must include proof of purchase, communication history, and evidence (e.g., photos, receipts).

1.4 Resolution

• Tafrico may mediate disputes in good faith.
• Refunds or replacements are the responsibility of the seller unless legally mandated.
• Tafrico may suspend sellers who repeatedly fail to meet buyer expectations.

2. Seller Protection

2.1 Legitimate Orders

• Sellers are protected against false buyer claims if they can provide evidence of delivery (e.g., courier receipts, signed confirmations).

2.2 Dispute Handling

• Sellers must respond promptly to buyer complaints submitted via Tafrico.
• Failure to engage in dispute resolution may result in suspension or termination.

2.3 Fraud Prevention

• Sellers are protected from fraudulent claims and buyer abuse where valid documentation is presented.

3. Buyer–Seller Communication

3.1 Tafrico provides an integrated Buyer–Seller Communication system for inquiries, negotiations, and dispute discussions.

3.2 All communications must remain within Tafrico’s platform to ensure both parties are protected under this Policy.

3.3 Tafrico will not be responsible for issues arising from negotiations or agreements conducted outside the Tafrico communication system (e.g., phone calls, WhatsApp, or private email).

4. Transactions Outside Tafrico

4.1 Tafrico does not protect transactions conducted outside Tafrico.com or the Tafrico POS system.

4.2 Payments or deliveries arranged outside Tafrico are done at the buyer’s and seller’s own risk.

5. General Rules

5.1 Good Faith – Both buyers and sellers must act honestly and transparently in transactions.

5.2 Evidence Requirement – Protection claims must include valid documentation (order details, proof of payment, delivery receipts).

5.3 Compliance – Repeated violations of this Policy may lead to account suspension or permanent removal from Tafrico.

6. Tafrico’s Role

6.1 Tafrico acts as a neutral marketplace facilitator.

6.2 Tafrico does not guarantee payments, refunds, or deliveries but may intervene to preserve marketplace integrity.

6.3 Tafrico reserves the right to suspend or terminate access to sellers or buyers found in breach of this Policy.

7. Governing Law

This Policy is governed by the laws of Zimbabwe. Disputes not resolved through Tafrico’s mediation process will be subject to Zimbabwean courts.