“Protected Marketplace – Buyer & Seller Protection in Place”
🛡️ Tafrico Buyer & Seller Protection
Your safety. Your confidence. Our commitment.
Our Commitment
At Tafrico, our mission is to create a safe and transparent marketplace where Zimbabwean buyers and businesses can connect with confidence.
This protection policy is designed to promote trust, accountability, and fair transactions between buyers and sellers using the Tafrico platform.
Buyer Protection
Verified Business Listings
Tafrico encourages businesses to provide accurate business information, including store location, contact details, and product descriptions.
This helps buyers know they are interacting with real Zimbabwean businesses.
Transparent Communication
Buyers can communicate directly with sellers through:
- Marketplace messaging
This allows buyers to ask questions, confirm availability, and clarify product details before placing orders.
Accurate Product Listings
Sellers are expected to provide:
- clear product descriptions
- correct pricing
- accurate product images
- truthful availability information
Misleading or false listings may lead to removal from the platform.
Dispute Assistance
If a buyer experiences a serious issue with a seller such as:
- product not delivered
- incorrect product supplied
- misleading information
Tafrico can assist by reviewing the situation and communicating with the seller to help resolve the issue.
Seller Protection
Protection Against Fraudulent Buyers
Tafrico encourages sellers to verify payments before releasing goods or services.
Sellers are advised to:
- confirm payment before delivery
- keep transaction records
- communicate clearly with buyers
Fair Marketplace Environment
Tafrico works to ensure that sellers are protected from:
- fake inquiries
- abusive behavior
- fraudulent activity
Accounts engaging in suspicious activity may be restricted or removed.
Business Ownership
Sellers maintain full ownership of their:
- products
- pricing
- customer interactions
- business operations
Tafrico simply provides the platform that connects sellers with buyers.
Tafrico's Role as a Marketplace
Tafrico operates as a digital marketplace platform that connects buyers and sellers.
While we aim to support fair and transparent transactions, Tafrico does not directly own, stock, or deliver products listed by independent sellers.
However, we are committed to maintaining marketplace integrity and will investigate reported issues when necessary.
Reporting Issues
If you experience any problem with a transaction on Tafrico, you can contact our support team.
Please include:
- seller name or store
- order details
- description of the issue
Contact Support:
📱 WhatsApp: 0773300315
Building Trust Together
Tafrico’s marketplace works best when buyers and sellers act honestly and responsibly.
By using Tafrico, both buyers and sellers agree to follow fair trading practices and respect the marketplace community.
