Tafrico Solutions (Pvt) Ltd – Privacy Policy
Effective Date: 22 September 2025
Website: www.tafrico.com
Tafrico Solutions (Pvt) Ltd (“Tafrico”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website (tafrico.com), marketplace services, and Point of Sale (POS) system.
1. Information We Collect
We may collect the following types of information:
1.1 Account Information – name, business name, email address, phone number, billing details, and registration documents.
1.2 Transaction Data – sales records, order history, POS transactions, and commission calculations.
1.3 Technical Information – IP address, device information, browser type, cookies, and usage data.
1.4 Communications – messages exchanged with Tafrico support or between sellers and buyers (where applicable).
1.5 Compliance Data – tax information, identity documents, and any regulatory records required by law.
2. How We Use Your Information
We use the collected information for the following purposes:
- To register and manage seller accounts.
- To process the annual registration fee and 2% commission.
- To provide marketplace and POS services.
- To verify seller compliance with Tafrico’s policies.
- To improve our platform functionality, security, and user experience.
- To communicate updates, invoices, and marketing information (with consent).
- To resolve disputes and enforce our Terms & Conditions.
3. Sharing of Information
3.1 With Buyers and Sellers – basic business details (e.g., store name, product listings, contact details) may be visible on Tafrico.com to enable transactions.
3.2 With Service Providers – payment processors, hosting providers, and IT security companies assisting Tafrico.
3.3 For Legal Compliance – we may share information if required by Zimbabwean law, regulation, or court order.
3.4 No Sale of Data – Tafrico does not sell personal or business data to third parties.
4. Data Retention
4.1 We retain seller and buyer information as long as the account is active or required for legal, accounting, or compliance purposes.
4.2 Transaction and POS data may be retained for audit and tax purposes for at least 7 years or as required by law.
5. Security
5.1 Tafrico uses industry-standard measures (encryption, firewalls, SSL, secure servers) to protect user data.
5.2 Sellers are responsible for keeping their login credentials confidential. Tafrico is not liable for unauthorized access due to weak or shared passwords.
6. Cookies
6.1 Tafrico.com uses cookies to improve site performance and user experience.
6.2 Cookies may track login sessions, preferences, and analytics data.
6.3 Users can disable cookies in their browser, but some features may not function properly.
7. User Rights
Under Zimbabwean law and applicable data protection regulations, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Opt-out of marketing communications at any time.
8. Dispute Resolution
Any privacy-related complaints or disputes should first be reported to support@tafrico.com or admin@tafrico.com.
If unresolved, disputes will be handled under the laws of Zimbabwe.
9. Changes to This Policy
Tafrico may update this Privacy Policy from time to time. Updates will be posted on tafrico.com with the effective date. Continued use of Tafrico’s services after changes means you accept the updated policy.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Tafrico Solutions (Pvt) Ltd
Email: support@tafrico.com | admin@tafrico.com
Website: www.tafrico.com