Tafrico Refund Policy

At Tafrico, we strive to ensure a seamless shopping experience for both buyers and sellers. Because we operate as a multivendor marketplace, each vendor may have individual refund and return policies. However, the following general refund terms apply across our platform:

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The item received is damaged, defective, or significantly different from the description.

• The item was not delivered within the specified time, and the delay is not caused by force majeure or buyer-related issues.

• The seller agrees to issue a refund in accordance with their store policy.

2. Timeframe for Requesting a Refund

• Buyers must request a refund within 7 days of receiving the item.

• For undelivered items, a refund request must be submitted within 14 days of the expected delivery date.

3. How to Request a Refund

• Log into your Tafrico account.

• Go to Orders > Request Refund.

• Provide clear reason(s), and where applicable, supporting photos or documents.

• The seller will review your request within 3 business days.

4. Refund Approval Process

• Once the seller responds, Tafrico will mediate if necessary.

• If the refund is approved, the amount will be credited to your original payment method within 7–14 business days.

5. Non-Refundable Items

Refunds will not be issued for:

• Downloadable digital products (unless faulty).

• Perishable goods (unless damaged upon arrival).

• Services already rendered or partially used.

• Products marked “Final Sale” or “Non-Refundable”.

6. Dispute Resolution

If a resolution cannot be reached between the buyer and seller, Tafrico’s support team will intervene. Our goal is to ensure fairness for all parties involved.

7. Seller Responsibility

Sellers are required to:

• Clearly outline their refund/return policies on their store page.

• Respond to refund requests promptly.

• Comply with Tafrico’s guidelines to ensure buyer protection.