How Tafrico handles customer and seller information

Tafrico uses account, order, contact, seller, and communication information to operate the marketplace, support WhatsApp-led commerce, process orders, help resolve issues, and improve buyer and seller support.

Information We Use

Account details such as name, phone number, email address, and login information.
Order and marketplace activity such as products viewed, enquiries, orders, payments, delivery or collection details, and support requests.
Seller business details such as store name, contact information, listings, pricing, fulfilment details, and marketplace performance information.
WhatsApp and customer-support messages shared with Tafrico for product enquiries, seller onboarding, order support, and service requests.

How We Use Information

To help customers find products, services, sellers, quotes, and support.
To process orders, platform payments, Trade Assurance notices, receipt confirmations, and marketplace communications.
To onboard sellers, manage seller stores, verify marketplace activity, and provide seller support.
To improve Tafrico services, prevent fraud or misuse, protect customers and sellers, and comply with applicable business requirements.

Sharing and Support

Relevant order and contact information may be shared between buyers, sellers, and Tafrico support where needed to fulfil or resolve an order.
Tafrico does not invent or expose private order details publicly. Support information is used for marketplace assistance and dispute review.
Customers or sellers can contact Tafrico support to ask for help with account, order, seller, or privacy-related concerns.