Account Deletion
Delete Your Tafrico Account
You can request closure of your Tafrico Marketplace account through the app or by contacting our support team.
Option 1: Delete your account in the app
- Open Tafrico and sign in to your account.
- Go to Settings and select Delete Account.
- Review the account-closure information.
- Select the confirmation option to submit your request.
The app submits an authenticated account-closure request. Your login will be disabled after successful closure.
Option 2: Request deletion by email
If you cannot access the app, email admin@tafrico.com with the subject Tafrico Account Deletion Request.
Include your registered email address or phone number and account name so our team can verify that you own the account. We may contact you for additional verification.
Do not send your password or one-time verification codes.
Requests involving shared or administrative accounts may require additional assistance.
What happens when your account is closed?
- Your login is disabled and your account profile is anonymised. Profile contact details and profile images are cleared by the account-closure process.
- Registered device notification tokens are deactivated.
- Your wishlist is deleted.
- Your published seller listings are unpublished.
- App preferences and certain account-related data are removed through the account-cleanup process.
Information that may be retained
Account closure does not erase every record associated with previous marketplace activity. Orders, payment and transaction records, saved delivery contacts attached to existing orders, and shared conversations may be retained as business records.
Some records may need to be retained for accounting, legal compliance, dispute resolution, fraud prevention, or legitimate operational purposes. Where retained, they are not necessarily removed when your login is disabled.
Tafrico does not publish a fixed retention period for these records on this page. For questions about a particular record, contact our support team.
Need help?
Email: admin@tafrico.com
WhatsApp: +263 714 202 526
Privacy Policy: Tafrico Privacy Policy
Service provider: TAFRICO SOLUTIONS PRIVATE LIMITED.